Terms and conditions
Archideco SIA. Support e-mail: [email protected], hereinafter – the online store – provides the content available on the website archideco.lv and provides goods/services in accordance with the terms and conditions outlined below.
General terms
If the consumer purchases goods/services through the website archideco.lv, then such mutual agreement is considered a distance contract and is subject to the laws of the Republic of Latvia, which regulate the distance contract, including, but not limited to, the “Law on the Protection of Consumer Rights” of the Republic of Latvia, Latvia Regulations of the Cabinet of Ministers of the Republic Nr.255 no 20.05.2014.
Making purchases
The price of the Products on sale is that indicated on the Site at the time the order is placed by the Customer. Product prices shown on the site are inclusive of the costs of standard packaging, VAT (where applicable) and any indirect duties (where applicable), and are exclusive of shipping costs, which will be calculated before the order placed with the Seller by the Customer is confirmed, and which the Customer agrees to pay to the Seller in addition to the price shown on the Site.
Depending on the country to which the Products are to be delivered, the relative shipping costs will be displayed on the Site during the order placement process; the Customer agrees to pay this amount in addition to the price of the ordered products.
The total price payable to the Seller will be indicated in the Order and also indicated on the order confirmation sent via e-mail by the Seller to the Customer.
All additional costs, charges, taxes and/or duties payable in any given country, under whatever title, to the Products ordered under the general terms and conditions of sale are the exclusive responsibility of the Customer.
Sales prices, the Products sold on the Site and/or the characteristics of the same, are subject to change without notice. Such changes are only applicable to orders which have not been confirmed before the date such changes come into effect. In any case, the Customer is therefore advised to check the final prices before submitting the purchase order.
The Customer declares to accept that the lack of knowledge of the costs, taxes and/or duties as per the previous paragraphs 5.4 and 5.5, at the time of sending an order to the Seller, shall not constitute just cause for termination of this contract and that the Customer cannot charge these costs to the Seller in any way whatsoever.
Payment rules
The Customer’s purchase order is accepted by Archideo SIA at archideco.lv (here and after, the Seller) by sending an e-mail to the Customer confirming the order, to the address provided to the Seller during the Site registration process. The order confirmation email which will include a summary of the order placed, the order ID number, a detailed list of the products, their prices, the payment method selected by the Customer, the delivery costs and billing and consignment details provided by the Customer. The Customer’s order, the Seller’s order confirmation and the general terms and conditions of sale applicable to the contract signed between the Parties shall be filed electronically by the Seller’s IT systems.
The Customer shall promptly check the content of the communication and immediately report to the Seller any errors or omissions contacting Archideco SIA at +371 26551813 or via email: [email protected].
Registration is free of charge and allows the Customers to perform the following operations: Change the shipping and billing details, make purchases, use the wish list, consult their order history, track their shipments, send notifications and cancel accounts.
Any contract for the purchase of the Products shall be deemed concluded when the Customer receives the order confirmation from the Seller by e-mail.
Payments for orders placed on the Site can be paid via Stripe or EveryPay payment system or bank transfer at the conditions provided in the Payment Policy.
If payments are effected by credit card, the payment will be processed via the company Stripe Payments Europe Ltd. Data shall be transferred in a protected and secure manner. Such data remain inaccessible even for the Seller.
In the case of cancellation of the order or non-acceptance of the same on the part of Archideco SIA, the amount will be refunded via bank transfer.
Terms of delivery
The goods are delivered to the following countries: Latvia, Lithuiania and Estonia. Please read our payment & delivery policy here.
Product prices shown on the site are inclusive of the costs of standard packaging, VAT (where applicable) and any indirect duties (where applicable), and are exclusive of shipping costs, which will be calculated before the order placed with the Seller by the Customer is confirmed, and which the Customer agrees to pay to the Seller in addition to the price shown on the Site.
Depending on the country to which the Products are to be delivered, the relative shipping costs will be displayed on the Site during the order placement process; the Customer agrees to pay this amount in addition to the price of the ordered products.
All additional costs, charges, taxes and/or duties payable in any given country, under whatever title, to the Products ordered under the general terms and conditions of sale are the exclusive responsibility of the Customer.
Right of withdrawal
The buyer (a physical person only) has the right to refuse the product within 14 calendar days from the moment of receiving the product.
In order to use the 14-day right of withdrawal, the consumer is responsible for maintaining the quality and safety of the goods during the period of exercise of the right of withdrawal. If the goods are damaged, and/or if the original packaging of the goods is lost, or if its packaging is significantly damaged, the online store has the right to reduce the refundable amount according to the reduction in the value of the goods.
To exercise the right of withdrawal, you must submit the withdrawal notice by sending it to the email address [email protected] within 14 days of receiving the goods, indicating “RETURNED MATERIALS” in the subject section of the email. This notice must include the order number and that of the invoice accompanying the Products. The Customer will receive a withdrawal confirmation email.
All Products must be returned to the Seller fully intact (with no signs of wear, abrasion, nicks, scratches, deformation etc.) complete with all parts and accessories, (packing materials, boxes, documentation and/or other elements contained in the original packaging) otherwise the return will not be accepted. All shipping risks and direct costs incurred when returning the products shall be borne by the Customer.
After accepting and verifying the integrity and condition of the returned Product, Archideco SIA shall instruct its bank to refund the amount, sending due notice also to the Customer.
According to Cabinet of Ministers Regulation No. 255
from 20.05.2014 Clause 22 of the Regulations on Distance Contracts the Customer cannot use the right of withdrawal if:
- the provision of the service, which was started before the expiry of the right of withdrawal, has been fully completed, if the Customer has expressly agreed and confirmed that he will lose the right of withdrawal from the day when the contract for the provision of the service has been fully fulfilled. This provision does not apply to services resulting in the production of a movable corporeal thing. The service provider is obliged to obtain the Customer's confirmation and express consent only in relation to those contracts in accordance with which the Customer is obliged to pay;
- the price of the product or service depends on financial market fluctuations that cannot be controlled by the seller or service provider and may occur during the right of withdrawal;
- the item is made to the Customer's instructions or the item is clearly personalized;
- the product is perishable or soon to expire;
- the Customer has opened the packaging of the product, which cannot be returned due to health and hygiene reasons;
- due to its characteristics, the product is irreversibly mixed with other things after delivery;
- the Customer has requested the seller or service provider to come and perform urgent repairs or maintenance work. If the seller or service provider, when visiting the Customer, provides an additional service or supplies goods that are not necessary spare parts to carry out repairs or maintenance work, the right of refusal is applicable to said additional services or goods;
- the contract was concluded in an open auction.
Processing of personal data of the buyer
Personal data will be processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (April 27, 2016) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, which repeals Directive 95/46/EC ( "General Data Protection Regulation"), in accordance with the Privacy Policy of the Internet store and the laws and regulations in force in the Republic of Latvia. If the Buyer wants to use the services of the Internet store, he must agree to the processing of personal data and confirm that all the information he provides, including personal data, is correct and true. The Customer confirms familiarization with the Privacy Policy and acceptance of its terms at the time of placing the order. The Customer's personal data is processed in accordance with the Privacy Policy. The Customer must familiarize himself with the Privacy Policy before registering or providing his personal data in the Internet store. The online store only processes personal data entered by the Customer when ordering Products, such as name, surname, e-mail, etc.
Please ensure that you have read and understood our Privacy Policy, which explains how we use, process and protect the data you provide.
Dispute resolution procedure
In matters that are not discussed in these terms and conditions, the Buyer and the Seller undertake to comply with the laws and regulations in force in the Republic of Latvia.
The parties resolve all disputes between the Seller and the Buyer through mutual negotiations or correspondence. If the dispute cannot be resolved through negotiation or correspondence, the Parties will resolve the dispute in the Court of the Republic of Latvia, observing the laws and regulations of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller can be referred to the Consumer Rights Protection Center or the court of the Republic of Latvia for resolution.
If no settlement attempt is made, or the attempt is not successful, the Court of the Republic of Latvia is assigned exclusive jurisdiction for all such disputes.
Force Majeure
The Seller shall not be liable in the event of total or partial non-fulfilment of its obligations foreseen by any contract signed under thee general conditions of sale, if such failure is caused by unforeseeable and/or natural events beyond its reasonable control, including, by way of example only, natural disasters, acts of terrorism, wars, riots, lack of electricity, general strike of public and/or private workers or strikes which restrict the operations of shippers.